FAQ

If you have lost or found an item on one of our buses or coaches, please contact us by completing the following form. We will review your request and, if we locate the item, we will get in touch with you to arrange its return.

Yes, most of our buses are accessible for wheelchair users and include an access ramp and a reserved space. To confirm the availability of an accessible vehicle for the desired time and route, we recommend calling +34 900 13 00 14 in advance.

From 4 years old.

Children under 4 years old are exempt from having a transport ticket, provided they do not occupy a seat. All other passengers must have a valid, appropriate, and validated transport ticket.

Yes, electric and non-electric bicycles can be transported free of charge on regular public services. Only one bicycle per passenger is allowed, and it must be clean and in good condition. For this reason, it is recommended that bicycles be properly packaged and placed in the bus’s luggage compartment, except for folding bicycles.

Folding bicycles may be carried outside the luggage compartment, provided the vehicle allows standing passengers and the folded bicycle does not exceed the hand luggage dimensions (100 × 60 × 25 cm).

The bus may carry up to 5 bicycles in the luggage compartment and 2 in the standing passenger area, as long as these do not occupy spaces reserved for passengers with reduced mobility. In any case, acceptance depends on available space, and the company may restrict access for safety or vehicle preservation reasons.

Passengers carrying a bicycle are responsible for any damage it may cause to other users, luggage or the vehicle.

Passengers are solely responsible for any personal belongings they carry on board the bus. This means they are responsible for any damage or deterioration these items may suffer during the journey.

Personal belongings or hand items include anything the passenger keeps inside the vehicle, such as hand luggage, backpacks, bags, mobile phones, tablets, laptops, music players, and any other personal items.

The transport company is not responsible for any damage to these belongings or to any other item under the passenger’s custody.

Wearing a mask is not mandatory on public transport. However, it is recommended if you have symptoms compatible with COVID‑19 or other respiratory infections, as it helps protect other passengers and reduces the risk of transmission.

If you buy a single ticket on the bus, you can only pay for it in cash, and the highest banknote you can use to pay is a €20 note (the driver cannot give you change if you pay with a higher note). Payment by credit, debit or prepaid cards, or any method other than cash, is not currently allowed.

No, because it is an integrated ticket and only permits one journey. 

You can request it online or download it, print it off, fill it in and deliver it to the locations indicated by ATM. More information here.

If you are under 25 years of age, you can use the T-Jove, which allows you to carry out an unlimited number of trips for 90 consecutive days from the first validation.

If you are a single parent or large family, or you are unemployed you have specific integrated tickets with discounts.

Ask the driver to carry out suitable checks. If the card continues to be faulty, you will be offered a replacement which will function exactly the same as the one you purchased. 

Tickets damaged by users won't be exchanged or returned.

You can check the information here. 

You can find out where a bus stops using the route planner. Simply enter your origin and destination and select the departure or arrival time. Based on your search, we will show you the stop where you need to board and get off, the route it follows, and you will be able to check the timetables and all relevant information about the line.

Yes, baby strollers are allowed on the buses. If it is not possible to board with the stroller open, it must be folded, and the baby should be carried in your arms.

If the stroller cannot be folded, it must be placed in the area designated for wheelchairs, provided that this space is available, and the brake must be applied to ensure safety during the journey.

If the bus does not have a specific wheelchair space, or if that space is already occupied, the stroller must be folded. Please remember that, for safety reasons, it cannot block the aisles of the bus.

When the vehicle has a luggage compartment, this is the most suitable place to store strollers, as it allows them to be transported safely and without obstructing the passenger area. Nevertheless, folded strollers are permitted on board, as long as they do not pose a risk to other passengers. They must not have sharp, pointed or dangerous components

Guide dogs, service dogs, hearing assistance dogs, alert dogs, and assistance dogs for people with autism spectrum disorders are allowed on board, provided they meet all accreditation and identification requirements and comply with the appropriate hygienic and sanitary conditions.

Domestic pets weighing up to 10 kg (dogs, cats and ferrets) are also allowed, as long as they travel inside an approved carrier specifically designed for this purpose, with maximum dimensions of 60 × 35 × 35 cm.

The person responsible for the animal must ensure that it travels in proper hygienic and sanitary conditions throughout the journey.

Passengers are entitled to carry luggage free of charge, provided that the total does not exceed the maximum permitted dimensions (100 × 60 × 25 cm). If the luggage exceeds these measurements, a fare equivalent to a standard ticket must be paid for each additional item. The number of items allowed will depend on the available space in the luggage compartment.

Children under 4 years old without a ticket may only carry hand luggage free of charge. If they carry additional luggage, a fare equivalent to a standard ticket will be required for each item.

Hand luggage refers to any small object intended for personal use, clothing or accessories that can be carried by the passenger inside the vehicle during the journey.

Hazardous, unhygienic or disturbing items, or those that could damage other luggage, are not permitted under any circumstances.

Via credit or debit card, Visa or Mastercard, or via Bizum.

If the bus breaks down and cannot continue the journey, the driver immediately informs the operations control centre, which arranges a replacement vehicle as quickly as possible so that the route can be completed.

Non‑electric scooters may be transported free of charge on regular public bus services. Only one scooter per passenger is allowed, and it must be clean and in good condition.

Scooters must be placed in the bus luggage compartment. They may also be transported outside the luggage compartment if the vehicle allows standing passengers and the folded scooter does not exceed the permitted hand‑luggage dimensions (100 × 60 × 25 cm). The company may restrict access based on safety considerations or vehicle preservation.

Passengers carrying a scooter are responsible for any damage it may cause to other users, luggage or the vehicle.

Electric scooters and electric unicycles are not permitted on buses, even if folded. Failure to comply with this rule may result in a 200 € fine.